Every order is proofed before it prints. You receive a digital proof by email and approve it on your order tracker page. Two rounds of revisions are included; changes after approval are quoted. Print orders are paid in full before printing unless we have agreed otherwise in writing. Michigan sales tax applies unless a resale certificate is on file.
You are responsible for the content of the artwork you send and for reviewing every proof closely. If a print error is ours, we reprint it free. If the error is in art you approved, the reprint is charged at full price.
We ship anywhere in the US at a flat rate added at checkout, USPS Priority unless you request another service. Shipping damage is handled through a carrier claim. Pick-up is at 4750 Venture Dr, Suite 101, Ann Arbor, Monday to Friday 10am to 5pm; text 734 460 3845 before you come.
Order status updates are sent by email to the address on your order, with a link to your order tracker.
We accept ACH, card through Square, and cash. Card payments carry the processor's fee; ACH carries a flat bank fee; cash carries no fee. We do not accept checks. For orders placed through the app with a card, the card is charged when the order is placed - the charge is not held pending your proof. Your proof still comes before anything prints, and you can request changes, but the order is paid when it is placed. Cancellations: if you cancel before we print, we refund what you paid less any design, pre-press or proofing work already done on your order. Once an order is on the press it cannot be cancelled.
Our liability on any order is limited to the amount paid for that order. We are not responsible for how printed items are used after delivery.
The Sticky Trap · thestickytrap@gmail.com · 734 460 3845 · 4750 Venture Dr, Suite 101, Ann Arbor, MI 48108. See also our Privacy Policy.